Support

Need tech support? Want help with an issue? Please get in touch, we're here to help!

Problems?

Any system issue will be announced on our home page.
If you still need to contact us, and are able, please email us.

Otherwise please call 020 3051 4300 and leave a voicemail when prompted. This routes to all duty staff and one of us will respond quickly.

 

Please do NOT do both, multiple messages slow things down! But if you've heard nothing after 15 mins, repeat the above! If we've published a system issue announcement, help us to help you by NOT calling!

The Team

Meet the guys...

Romanas
Romanas Grigorjevas

Operations

John
John Reddie

New Business

Rich
Richard Gooding

Systems

Self Help

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If you're seeing "certificate error" messages this is almost certainly because you have specified mail.yourdomainname as your incoming IMAP server. Type your email into the box above and note where our link then takes you, for example:

  • mercurio.therackhouse.net
  • hermes.therackhouse.net
  • pegasus.therackhouse.net

Use this as your incoming (IMAP) server in the relevant settings and you should never have a certificate error again!

  We consider the environment...